We collect information you provide to us, about your use of our products and services and about your interactions with us. We also collect information about how our network and your devices are working on our network. The types of information we collect depends on your use of our products and services and the ways that you interact with us. This may include information about:
We use information to provide you with services and enhance your experiences with us. This includes delivering and maintaining your equipment, communicating about our products, services, and your account and billing records; developing new products and services; personalizing your experiences.
The Consortium does not currently conduct marketing campaigns. You have choices about how the Consortium reaches you with managing your account. The default notification is by cell phone. You also can limit the ways we may send communications to you by calling our third-party customer service provider at (907) 264-3474.
We have a variety of safeguards in place to help protect your information against unauthorized access, use or disclosure. We provide methods for you to access, review and update your account information. If you become aware of a security issue, call us immediately at (907)348-4012 and we will work with you to address your concern.
We use technical, administrative and physical safeguards to help protect against unauthorized access to, use or disclosure of information we collect or store. In addition, we train our employees on the importance of privacy, security, and the proper ways to access, use and disclose customer information. Our practices and policies prohibit employees with whom we share this information from using sensitive information unless they are authorized to do so and have a business need. They also require us to keep personally identifiable information and other sensitive records only as long as reasonably necessary for business, accounting, tax or legal purposes.
Although we strive to keep information secure, we can’t guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. We use our security and incident response plans to handle such incidents. You can help secure your account using consumer advice from the FCC.
Privacy laws in the U.S. vary by state. Alaska State maintains a website for consumer protection, including the Personal Information Protection Act. We may share personally identifiable information if it is required by law to comply with a valid legal process. If you believe your privacy rights have been violated, call us immediately at (907)348-4012.
Copyright © 2022 Yukon-Kuskokwim Delta Tribal Broadband Consortium - All Rights Reserved.
Address: PO Box 1169, Bethel, AK 99559